TERMS & CONDITIONS

Last Updated: February 2025

Welcome to The Singing Chef®'s Sauces!

These Terms & Conditions govern your use of our website, purchases, and interactions with our services. By placing an order, you agree to comply with the following terms:

1. Orders & Payment

All orders must be placed through our official site (singingchef.com). No other orders are covered. We accept major credit/debit cards. Full payment is required at the time of purchase.

2. Shipping & Delivery

We strive to process and ship orders within 3-5 business days. Delivery times vary based on location and shipping provider.

3. Damaged or Broken Orders

If your order arrives broken or damaged, a clear photo of the item(s), order #, shipping information must be sent to our mail order department at [andysingchef@icloud.com and mailorder@stellofoods.com]. Once verified, a replacement will be issued within a reasonable time frame at no extra cost to you.

4. Returns & Refunds

Due to the perishable nature of our products, we do not accept returns on opened food items. Unopened and non-perishable items may be returned within 14 days of receipt for a refund or exchange. Customers are responsible for return shipping costs unless the return is due to an error on our part. To initiate a return, please contact [andysingchef@icloud.com and mailorder@stellofoods.com].

5. Product Availability & Substitutions

We make every effort to ensure product availability, but in rare cases, substitutions may be necessary. If a product is unavailable, we will notify you and offer an alternative or a refund.

6. Limitation of Liability

The Singing Chef®'s Sauces is not responsible for any allergic reactions or adverse effects related to product consumption. Please read ingredient labels carefully before use.

7. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Continued use of our services constitutes acceptance of any changes.

For questions, contact us at [andysingchef@icloud.com].

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PRIVACY POLICY

Last Updated: February 2025

At The Singing Chef®'s Sauces, we respect your privacy and are committed to protecting your personal information.

1. Information We Collect We collect personal information when you:

Place an order (name, email, address, phone number, payment details) Subscribe to our newsletter Contact our customer support

2. How We Use Your Information We use your data to:

Process and fulfill your orders Improve our products and services Send promotional offers (only with your consent) Prevent fraudulent transactions

3. Payment & Financial Information

We use secure third-party payment processors to handle transactions. We do not store your credit card or banking details on our servers. All transactions are encrypted using SSL technology for security.

4. Data Protection & Security

Your personal information is stored securely and is not sold to third parties. We implement security measures to prevent unauthorized access to your data.

5. Third-Party Services

We may use third-party vendors for shipping, payment processing, and analytics. These vendors have their own privacy policies governing data use.

6. Cookies & Tracking

Our website may use cookies to enhance your shopping experience. You can disable cookies in your browser settings if preferred.

7. Your Rights

You have the right to access, update, or delete your personal data upon request. If you wish to unsubscribe from marketing emails, you can do so at any time.

8. Changes to this Policy

We may update this Privacy Policy periodically. Changes will be posted on this page.

For questions, contact [andysingchef@icloud.com].

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COOKIE POLICY

Last Updated: February 2025

At The Singing Chef®’s Sauces, we value your privacy and strive to provide a seamless browsing
experience. This Cookie Policy explains how we use cookies and similar tracking
technologies when you visit our website.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, tablet, or mobile) when you visit a
website. They help us improve functionality, enhance security, and analyze website traffic.

2. Types of Cookies We Use

A. Essential Cookies These cookies are necessary for our website to function properly. Without them, certain features like secure checkout and order processing may not work.

B. Performance & Analytics Cookies

These cookies help us understand website traffic and user behavior. They allow us to improve our website’s design and functionality. We use services like Google Analytics to track site usage.

C. Functional Cookies

These cookies allow us to remember your preferences (e.g., language, region, or login details) for
a more personalized experience.

D. Advertising & Marketing Cookies

We may use these cookies to show relevant ads and promotions based on your browsing habits. These cookies track your activity across different websites and may be shared with third-party partners like Google Ads or Facebook Pixel.

3. How We Use Cookies

We use cookies to:

✅ Ensure website security and smooth performance

✅ Improve user experience and site functionality

✅ Analyze website traffic and trends

✅ Deliver targeted ads and promotions

4. Managing Cookies

You have the option to manage or disable cookies:

Browser Settings: You can adjust your cookie preferences in your web browser settings. Opt-Out Tools: You can opt out of tracking by using third-party tools like Google Opt-Out. Consent Banner: Upon visiting our site, you can accept or reject non-essential cookies via our pop-up banner.

Please note that disabling some cookies may affect the functionality of our website.

5. Third-Party Cookies

Some cookies on our website are set by third-party services, including:

🔹 Google Analytics (for website traffic analysis)

🔹 Facebook Pixel (for targeted advertising)

🔹 Payment Processors (to secure transactions)

We encourage you to review their respective privacy policies to understand how they use your data.

6. Updates to This Cookie Policy

We may update this Cookie Policy periodically. Any changes will be reflected on this page.

For questions or concerns, contact us at [andysingchef@icloud.com].

✅ By continuing to use our website, you consent to our use of cookies as described in this policy. 📍

Need assistance? We’re here to help!

Contact us at [andysingchef@icloud.com].